Billing and Invoices Questions

The prices on the cards are in USD. The TRY switch in the top menu shows the amount at the current rate. The invoice and VAT (KDV in Turkey) lines are shown clearly on the payment and invoice screens.

With a card payment, most services are set up or provisioned shortly. With a bank transfer (wire/EFT), work starts after the receipt is confirmed. Dedicated servers take from a few hours to a day, depending on stock and location. Domains and licenses are usually faster.

We accept credit cards (Visa and Mastercard) and Turkish bank transfers (wire/EFT). Prices are listed in USD. The TRY switch in the top menu shows the amount at the current rate. VAT (KDV in Turkey) and invoice lines are shown clearly on the payment screen.

For a copy of an invoice or the account name, open My Invoices in the client area and download the PDF. For tax details or an accounting correction, open a support ticket or email [email protected] with the subject “invoice/accounting”.

After the receipt reaches us and is confirmed manually, the invoice is marked paid and the service is activated. Timing depends on business hours and bank volume. Send the receipt through the client area or a support ticket.

Put your customer number or the invoice/order number in the transfer description. Account name: Revive IT Solutions LLC. Bank details are on the invoice and in the client area. A wrong or missing description can delay matching the payment.

You can pay in USD by card from the client area. Bank details for a wire transfer are on the invoice and in the client area. Your bank’s fees are yours to pay. For a SWIFT or foreign-currency transfer, write to support first.

The invoice is created with the order or renewal. Download the PDF from My Invoices in the client area. If the company name or tax details are wrong, update them in your account and open a support ticket so the invoice can be corrected.

Yes. Enter the company name, tax office, and tax number on the order or in the customer account. The invoice is issued from those details. You can download the electronic invoices from the client area. For a change of invoice type or company name, write to support or the accounting channel.

Card payments use 3D Secure verification. Installment options depend on your bank’s virtual POS campaign. They may not appear on every card. If the payment screen has no installment line, the charge is taken in full. Wire/EFT has no installments.

If auto-renew is on for a service, payment at the end of the term is attempted on your saved card. You can update the card in the client area, or turn renewal off. If you pay by bank transfer, there is no automatic charge. The invoice has to be paid before it is due.

Upcoming renewals are sent as a reminder to the account email address. You can also watch the dates in the services and invoices list in the panel. Check the spam folder so you do not miss them, and keep the contact email current.

When an invoice passes its due date, the service may be suspended. Site, email, or server access stops. If you pay while it is suspended, the service is turned back on. On accounts unpaid for a long time, data deletion follows the period in the agreement. Write to the support team for the exact period.

If you do not want it to renew at the end of the term, create a cancellation request in the client area or open a support ticket. The cancellation has to be sent before the term ends so auto-renew does not run. A refund of unused time within the term depends on the service type and on the right of withdrawal (cayma) for consumers in Turkey.

The term and any commitment depend on the order and the agreement. To cancel, or to stop renewal at the end of the term, use the client area or a support ticket. Take a data backup first.

After a credit-card payment is approved, your hosting account is opened automatically. For a wire/EFT payment, the service is activated once the receipt is processed and the security checks are finished.

We accept credit cards (Visa and Mastercard) and Turkish bank transfers (wire/EFT). If a 3, 6, or 12 month campaign is available, it appears on the order page. The current amount is in the cart.

Headquarters is at 10930 Switzer Ave, Dallas, Texas. The Istanbul office at Muyar Plaza in Umraniye is a regional office. Book an appointment before you visit. A visit to the Bursa data center is a separate process, and only authorized colocation customers are accepted there.

Service status is pulled live from the Uptime Kuma monitoring system. The summary box and the embedded status panel show the latest heartbeat results. Refresh the page for the current summary. For the full history, also see the status page at uptime.muvcloud.com.

Planned maintenance is set to a maintenance state in Uptime Kuma. The summary on this page then shows “Planned maintenance in progress.” Maintenance notices may also be sent by email or a client-area notification. Keep your account contact address up to date.