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Where is your data center?

Our main data center is in Bursa (dedicated, colocation, Turkey cloud, and hosting). We also have locations in Dallas (United States), Amsterdam (Netherlands cloud), and a dedicated stock location in Germany.

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How is the colocation price set?

The price depends on cabinet height (1U–4U), amps, traffic, and IP needs. The cards say “Ask for a price.” For a current quote, use the Request a call form or write through support.

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How do I deliver my server to the data center?

You can hand it in at the Bursa data center, or ship it with an agreed carrier. Before you ship, get the appointment and label details from support. Shipping acceptance terms are confirmed with the team. Physical activation is scheduled for setup.

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Can I visit the data center?

Yes. Authorized visitors are accepted 24/7. Before the visit, book an appointment with support for identification and authorization. Data-center security procedures apply.

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Do you do the physical work, and is it charged?

Under remote hands you can request physical work such as cabling, installing a disk, or a power cycle. A simple task and a larger intervention can have different fees. Confirm that with support before you request it.

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What happens if I exceed the power (amp) limit?

Shared-cabinet plans typically include 1 amp. A continuous overage can mean an extra-amp fee or a power restriction. Write to support about measurement and an increase. If you need a lot of power, set the amps in the quote from the start.

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Is there a setup fee?

No. Physical activation, the operating system, and installation of a control panel bought from MUVCloud are free. If you use your own panel or license, confirm the setup scope with support.

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What happens to my equipment if the service ends or payment is late?

If the fee is not paid on time, the hosting and storage obligation can end. If you cannot be reached, or payment is not made in the time given, then under clause 7.13 of the service agreement, responsibility for the equipment leaves MUVCloud after 6 months. The risk of disposal or damage then sits with the customer. Contact support right away about payment and collecting the equipment.

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What are the data center’s security measures and certificates?

The Bursa location has a design to Tier 3 standards, 2N+1 UPS and cooling, a Juniper network, 24/7 monitoring, and an authorized-visitor procedure. Our ISO/IEC 27001 and ISO 9001 certificates are in force. Standard DDoS protection and paid protection plans are offered.

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Can I announce my own IP block?

Yes. You can ask the support team to announce your own IP blocks in line with data-center and routing policy. IPv4 subnet options can also be offered in a quote.

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Can I buy servers and parts from you?

Yes. We keep stock of core components. Discounted supply through partner channels is also possible. Send what you need to support or through Request a call.

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Do you provide KVM access?

Yes. When you need KVM over IP, the technical team provides temporary or scheduled KVM access. Open a support ticket for setup and recovery.

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No Limits on Service or Support

You are not on your own as your projects grow. Our support engineers are ready 24/7, on several channels, whenever you need them.

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