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Should I choose dedicated or a cloud server?

A cloud server is a scalable virtual resource. It suits a fast setup and upgrades as you need them. Dedicated is a physical server whose hardware is reserved for you. It is the better fit for a high, steady load, virtualization, or specific hardware (RAID/GPU). If you are unsure, support can help.

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What happens if hardware fails?

Failed parts are covered by MUVCloud. They are replaced at no charge as soon as possible. Report the problem in a support ticket or by phone. The technical team will work on it.

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Do you manage the server?

The dedicated server is unmanaged. The operating system, software, and security updates are your responsibility. Free KVM/reinstall and 24/7 email and phone support help on the network, hardware, and access side. It is not a fully managed service.

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Is KVM / remote console access available?

Yes. Reinstall and KVM access are included at no charge. You can use them from the panel or through support. The console matters for installs and recovery when the network is down.

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Is there a traffic limit, and is the 1 Gbps port unshared?

Plans specify a 1 Gbps port. On the Turkey infrastructure, unshared 1 Gbps access is highlighted. If a monthly quota is not written separately, fair use applies. The current terms are on the order or stock card.

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Which RAID should I choose, and does RAID replace backups?

RAID 1/10 is for read/write performance and redundancy. RAID 5/6 is capacity-focused. RAID 50/60 is for larger arrays. RAID protects against a disk failure. It does not replace a deleted file or a site backup. Keep a separate backup.

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Can I install my own operating system (ISO)?

For an OS outside the standard list, or a custom ISO, write to the support team. Installation over KVM may be possible. Compatibility and licensing are your responsibility.

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What is a GPU server (NVIDIA A2) suited for?

Models in stock with a GPU (for example NVIDIA A2) suit AI inference, rendering, video processing, and applications that need a GPU. Driver and software installation is usually on your side. Before you order, check the stock card and confirm compatibility with support.

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Can I install Proxmox or VMware and run virtual servers?

Yes. On the physical server you can install Proxmox, VMware ESXi, or a similar hypervisor. You can ask the support team about virtualization. Licensing and lawful use are yours.

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Can I get an extra IP or an IP block?

You can request extra IPv4 addresses. Availability and price vary by location. For an IP block or BYOIP, write to support.

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What happens to the data on the disks when I return the server?

When the service ends, the disks are prepared for reuse. Back up and delete critical data beforehand. If you need a specific wipe method or a certificate, say so in a support ticket.

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Is there a commitment, and how do I cancel the server?

The term and any commitment depend on the order and the agreement. To cancel, or to stop renewal at the end of the term, use the client area or a support ticket. Take a data backup first.

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What is a dedicated server?

It is a physical server reserved only for you. CPU, RAM, disk, and network resources are not shared. It suits high traffic, large applications, a VPN, or workloads that need full control, such as Proxmox or VMware.

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Which specifications should I choose?

Choose by CPU cores and speed, RAM, disk type (SSD/NVMe/SAS), and whether you need RAID. NVMe suits heavy disk I/O. RAID suits data redundancy. You order by the model number on the stock card. If you are unsure, support can help.

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How soon is my server delivered?

Setup starts after the payment is confirmed. On Turkey stock it is usually within a few hours. In Germany and the United States, the time depends on stock, configuration, and location. With a wire/EFT, work starts after confirmation.

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I chose the wrong model. Can I change it?

Yes. Write to the support team for a change of model or operating system. It is planned around stock and whether data needs to be moved.

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What kind of project should use a dedicated server?

It suits high-traffic sites, large applications, a VPN, and workloads that need full control, such as virtualization (Proxmox, VMware).

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What should I do about a technical problem?

Describe the problem briefly in a support ticket or by phone. The technical team will help. What management covers depends on the service type.

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No Limits on Service or Support

You are not on your own as your projects grow. Our support engineers are ready 24/7, on several channels, whenever you need them.

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