Contact and Support

Email [email protected], client-area tickets, and the contact form are open for technical support. The headquarters is in Dallas, Texas, with a regional office in Istanbul.

Tickets are answered in order, based on priority and volume. The technical team monitors tickets and email 24/7. For an urgent outage you can also call. Adding your account number, the service, and the error details to the ticket is enough to speed up the reply.

For e-Invoice / e-Archive downloads (Turkey’s electronic invoices) and the account name, check the client area first. For invoice type, tax details, or accounting corrections, open a support ticket or email [email protected] with the subject “invoice/accounting”.

For spam, phishing, or illegal content, use the Report Abuse page. Include the affected address or IP, evidence, and your contact details. The report is sent to the abuse team.

Headquarters is at 10930 Switzer Ave, Dallas, Texas. The Istanbul office at Muyar Plaza in Umraniye is a regional office. Book an appointment before you visit. A visit to the Bursa data center is a separate process, and only authorized colocation customers are accepted there.