Technical Support Questions

We help with infrastructure, the server, the panel, DNS, SSL installation, restores from backup, and billing. We do not fully take on your site’s application code, plugin conflicts, or third-party software development. We can point you in the right direction and do a general check. Root passwords and custom development are discussed separately on server products.

Email [email protected], client-area tickets, and the contact form are open for technical support. The headquarters is in Dallas, Texas, with a regional office in Istanbul.

Check the system status page first. If there is no general outage, you can call, then open a support ticket from the panel (account number, service, and the time of the error). Do not share passwords on the phone or in the body of an open ticket.

Do not put panel, FTP, or server passwords in the first ticket text, in WhatsApp, or in email. After the ticket is open, say that you will send the password through a secure channel, and use the method the team directs you to. Change the temporary password when the work is done. Keep two-factor authentication on.

Tickets are answered in order, based on priority and volume. The technical team monitors tickets and email 24/7. For an urgent outage you can also call. Adding your account number, the service, and the error details to the ticket is enough to speed up the reply.

First check the status of the service on this page. If a general outage is listed, the technical team may already be working on it. If only your service is affected, check the domain, DNS, billing, and panel access, then open a support ticket. For an emergency, you can call.

1. Check the system status page.
2. Confirm the domain, DNS, and payment status.
3. Open a support ticket, or call us.

The cloud server is unmanaged. The operating system, software, updates, and security are your responsibility. A free control panel, console/reboot, and 24/7 email and phone support help on the network, hardware, and panel side. It is not a fully managed service.

The dedicated server is unmanaged. The operating system, software, and security updates are your responsibility. Free KVM/reinstall and 24/7 email and phone support help on the network, hardware, and access side. It is not a fully managed service.